Privacy Policy

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information.

Last updated: December 2025

1. Introduction

Skulens AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered analytics platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Payment information (billing address, credit card details processed through secure payment processors)
  • Profile information and preferences
  • Communications with us (support requests, feedback)

2.2 Usage Data

We automatically collect information about how you interact with our Service, including:

  • Device information (IP address, browser type, operating system)
  • Usage patterns (pages visited, features used, time spent)
  • Query data and analytics interactions
  • Log files and error reports
  • Performance metrics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information. You can control cookie preferences through your browser settings. For more details, please see our Cookie Policy.

3. How We Use Your Information

3.1 Service Provision

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Manage your account and preferences
  • Respond to your inquiries and provide customer support

3.2 Service Improvements

  • Analyze usage patterns to enhance user experience
  • Develop new features and functionality
  • Conduct research and analytics
  • Prevent fraud and ensure security

3.3 Communication

  • Send service-related notifications and updates
  • Respond to your requests and comments
  • Send marketing communications (with your consent, where required)
  • Notify you about changes to our Service or policies

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us. You may also request a copy of your data in a structured, machine-readable format.

6.2 Correction and Deletion

You may request correction of inaccurate data or deletion of your personal information, subject to legal retention requirements. To exercise these rights, please contact us using the information provided in the "Contact Us" section.

6.3 Opt-Out Options

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly. You may also manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Skulens AI

Email: support@skulens.ai

Support: support@skulens.ai